Deployment Strategist

Who Are We?

Have you struggled to reserve that coveted summer camping spot at a state park? Have you wondered why you’re stuck filling out a paper form to renew a permit? What about not being able to reserve your favorite pickleball court from your phone?

Kaizen Labs is redefining government technology and building solutions across parks & recreation, permitting, citizen engagement, and more. We recognize that incumbent software systems are inefficient and sometimes broken. That’s why we believe residents and public servants across America’s 85,000 government agencies deserve access to modern, trusted software that rivals what we use in our daily lives.

Kaizen’s software currently serves 25 million residents across the country. Some of our partners include the City of Santa Clarita, Vail Recreation District, and Pima County. Most recently, we launched day pass software for 20 million visitors across Maryland’s state parks. Here is a quick video capturing the essence of our work with Pima County, AZ!

Founded in 2022 and based in New York City, we’re backed by Accel and Andreessen Horowitz. Our team of 25 (and growing) is eager to leave a lasting impact on the public services that are so critical to our health, safety, and wellness.

Location

This is a hybrid role. You will be expected to join our team in person in New York City for three days a week.

The Role

We’re looking for a Product-Led Deployment Strategist to serve as the connective tissue between our customers and our Engineering, Product, and Design (EPD) org. In this high-impact role, you’ll drive complex customer launches, shape product direction through frontline insights, and help scale mission-critical implementations across the country.

This role sits at the intersection of implementation, product, and strategy. You’ll operate with autonomy, build trusted relationships with customers, and collaborate across teams to deliver outcomes that matter for public institutions. It's a great fit for someone who wants to stay close to both user impact and technical execution.

Who You Are

• You’ve led complex software deployments in ambiguous environments, rolling up your sleeves to both define the direction and do the work.

• You’re equally comfortable mapping a technical workflow as you are translating it for a non-technical stakeholder.

• You think in systems - not just about how software gets shipped, but how it’s adopted, scaled, and improved over time.

• You bring structure to chaos and are energized by problem-solving in fast-moving contexts.

• You care deeply about public institutions and believe technology can help them serve communities more effectively.

What You’ll Do

• Run high-stakes deployments: Own end-to-end delivery of complex customer launches—from scoping and configuration to go-lives and ongoing success.

• Translate the voice of the user: Surface real-world insights from customers and turn them into structured feedback for the EPD team.

• Unblock and align teams: Collaborate with product, design, engineering, and sales to troubleshoot issues, resolve ambiguity, and move work forward.

• Act with urgency and empathy: Whether it’s debugging a data sync or crafting a training deck, you’ll do what it takes to support customers.

• Build for scale: Contribute to implementation playbooks, internal tooling, and documentation to make our deployments more repeatable and effective.

• Advise with credibility: Serve as a trusted partner to public sector customers, helping them adopt Kaizen and rethink how they deliver services.

What You Bring

• 5+ years of experience in software implementation, deployment, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Product Manager)

• A proven track record of leading complex software rollouts - especially in public sector, civic tech, healthcare, or similarly complex environments

• Technical fluency and experience translating user problems into product requirements and implementation plans

• Strong cross-functional communication skills, from frontline users to C-suite executives

• Familiarity with project management tools and processes (e.g., Jira, Linear, Asana, Monday)

• A bias toward action, learning, and structure, especially in ambiguous or rapidly evolving contexts

• A builder’s mindset - motivated to improve systems, tools, and documentation that benefit the whole team

💚 At Kaizen, we believe that great work starts with taking great care of our people. We’re building something meaningful, and that starts with a culture where people genuinely love to work. Here’s how we support you - in and out of the workplace:

🩺 Comprehensive Health Coverage

We offer Silver, Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option

🏥 Dental, Vision & Financial Wellness

You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:

• 💳 Flexible Spending Accounts (FSA & Dependent Care FSA)

• 🛡️ $100,000 in fully paid life insurance

• 🏦 401(k) access through Guideline

🤰🏼 Parental Leave That Supports Families

Because time with your growing family matters.

• 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents

🗽 Everyday Support & Flexibility

• 🚆 $50/month toward your commute

• 🏡 One-time setup stipend (up to $750) for your home or NYC office

• 💪 $100/month for wellness or productivity

🎡 Perks That Make Life Better

• 🎉 $250/year for recreation - because fun matters

• 📚 $500/year for professional development - because growth does too

• 🍱 Expensed lunch three days a week when you're in the office

• 💻 Company-provided laptop

🌴 Time Off to Recharge

• 🌅 Unlimited PTO

• 🇺🇸 All federal holidays off

• ☃️ A company-wide winter break during the week of Christmas

Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.

If you need assistance or an accommodation due to a disability, please email us at careers@kaizenlabs.co. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.