Deployment Strategist
Kaizen LabsWho Are We?
Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?
Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.
Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.
We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.
Location
This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).
The Role
We’re looking for a Deployment Strategist to lead complex SaaS implementations and customer onboardings for government partners across the country. In this role, you’ll be the primary driver of successful launches — owning the end-to-end implementation journey from kickoff through go-live and beyond. You’ll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively.
This role sits at the intersection of implementation, product execution, and technical problem-solving. It’s ideal for someone who has led enterprise or mid-market SaaS deployments, thrives in ambiguity, and enjoys translating real-world customer needs into durable product and process improvements.
Who You Are
You’ve led complex SaaS implementations or onboardings, acting as the quarterback for customers during high-stakes launches.
You’re comfortable owning both strategy and execution - defining rollout plans, configuring systems, and jumping in to solve problems hands-on.
You can move fluently between technical details and business context, whether that means mapping data flows, explaining workflows, or aligning non-technical stakeholders.
You think beyond go-live, with a strong point of view on adoption, change management, and long-term customer success.
You bring structure to messy, ambiguous environments and enjoy building repeatable processes from scratch.
You’re motivated by mission-driven work and believe modern software can meaningfully improve how public institutions serve communities.
What You’ll Do
Lead end-to-end implementations: Own the full deployment lifecycle — discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
Drive successful customer onboardings: Partner with customers to ensure strong adoption, clear workflows, and operational readiness at launch.
Translate customer needs into product insights: Capture patterns, edge cases, and feedback from implementations and turn them into actionable input for Product and Engineering.
Unblock technical and operational challenges: Work cross-functionally with EPD, Sales, and Support to troubleshoot issues, clarify requirements, and keep launches on track.
Operate with urgency and empathy: Whether debugging a configuration issue or creating training materials, you’ll do what it takes to support customers during critical moments.
Build scalable implementation systems: Contribute to playbooks, templates, internal tools, and documentation that make deployments faster, more predictable, and easier to scale.
Act as a trusted advisor: Guide public sector partners through change, helping them modernize workflows and rethink how services are delivered.
What You Bring
3+ years of experience in SaaS implementation, onboarding, solutions engineering, customer success, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Technical PM).
A proven track record of leading multi-stakeholder software rollouts, ideally in enterprise, public sector, healthcare, or other complex environments.
Technical fluency - comfortable working with APIs, data models, system configurations, or integrations (hands-on experience is a strong plus).
Experience translating customer requirements into implementation plans, technical workflows, or product requirements.
Strong communication skills across a wide range of audiences, from frontline users to executive stakeholders.
Familiarity with project management and delivery tools (e.g., Jira, Linear, Asana, Monday).
A bias toward action, ownership, and continuous improvement.
A builder’s mindset, with excitement for improving internal processes, tooling, and documentation as the company scales.
Base Salary is $100k - $150k
💚 At Kaizen, we believe that great work starts with taking great care of our people. We’re building something meaningful, and that starts with a culture where people genuinely love to work. Here’s how we support you - in and out of the workplace:
🩺 Comprehensive Health Coverage
We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option
🏥 Dental, Vision & Financial Wellness
You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:
💳 Flexible Spending Accounts (FSA & Dependent Care FSA)
🛡️ $100,000 in fully paid life insurance
🏦 401(k) access through Guideline
🤰🏼 Parental Leave That Supports Families
Because time with your growing family matters.
🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents
🗽 Everyday Support & Flexibility
🚆 $50/month toward your commute
🏡 One-time setup stipend (up to $750) for your home or NYC office
💪 $100/month for wellness or productivity
🎡 Perks That Make Life Better
🎉 $250/year for recreation - because fun matters
📚 $500/year for professional development - because growth does too
🍱 Expensed lunch three days a week when you're in the office
💻 Company-provided laptop
🌴 Time Off to Recharge
🌅 Unlimited PTO
🇺🇸 All federal holidays off
☃️ A company-wide winter break during the week of Christmas
Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.
If you need assistance or an accommodation due to a disability, please email us at careers@kaizenlabs.co. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.