Forward Deployed Engineer

Forward Deployed Engineer (AI Platform)

Location: San Francisco, CA (On-site, 4-5 days/week)

Employment Type: Full-time

Salary Range: $120K - $180K

We are a rapidly growing, Series A-funded technology company (backed by top-tier VCs) providing an AI platform for building and deploying automated communication workers in the complex logistics and supply chain industry. We are looking for a versatile engineer with unstoppable energy and a relentless drive to maximize customer value.

This role requires a unique blend of strong technical skills (Python) and exceptional communication abilities. As a Forward Deployed Engineer, you will operate at the intersection of customer engineering and technical development, serving as the critical link between our AI platform and our enterprise customers.

Key Responsibilities:

• Work closely with customers, from initial onboarding through ongoing use, ensuring they maximize the value of our AI automation solutions.
• Manage and implement APIs and integration tools to ensure robust connections with various third-party systems used by clients.
• Perform LLM prompting and tuning of AI voices and transcribers, constantly iterating to perfect use cases for automated communication workers (phone calls, email, messages).
• Contribute to full-stack development (React, TypeScript, Node.js) when needed, including building new features or entire Minimum Viable Products (MVPs).
• Own the technical success and adoption of our AI solutions for customers primarily within the logistics, freight, and supply chain sectors.
• Identify opportunities for new AI applications and translate customer needs into technical requirements for the core engineering team.

• Experience: 2 - 6 years of experience as a Software Engineer (SWE) with a proven track record of strong customer-facing skills.
• Full-Stack Comfort: High proficiency across the stack, including Python (backend focus) and client-side technologies like React, TypeScript, and Node.js.
• AI/ML Application Experience: Practical experience building and shipping AI/ML applications in a production environment.
• Integration Skills: Expertise in managing and designing APIs for integration with various external systems.
• Communication: Exceptional ability to communicate complex technical concepts effectively to a range of non-technical and technical stakeholders.
• Visa: Open to sponsoring most work visas, with the exception of net-new H1Bs.

• Competitive base salary ($120K - $180K) and competitive equity compensation.
• Comprehensive Benefits: Healthcare, dental, and vision coverage.
• Visa Sponsorship: Available for most visa types (excluding new H1Bs).
• High Impact: Opportunity to join a rapidly scaling company (Series A-funded) and directly contribute to double-digit ARR growth.
• Work with a modern and powerful tech stack including Python, React, TypeScript, and Node.js.
• Collaborative and intense environment with a founding team from top-tier technical and business backgrounds.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city.

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