Guarantee 100% retention: You own the metric. Whatever it takes.
Dive into datasets: make sense of them, manipulate them, map them. You need to be as comfortable with unstructured data as you are with VLOOKUPs on massive datasets
Design and execute playbooks: Use our platform to create data migration playbooks and use every tool at your disposal to unblock weird edge cases.
Operate in the field: Pair with product and engineering; jump on calls; debug live; be willing to hop on a plane when needed; communicate clearly under pressure.
Feed the roadmap: Translate frontline chaos into crisp product requirements and implementation guides for the core engineering team.
Tackle “impossible” projects: When a customer’s need looks hopeless, you volunteer first, and then deliver.
Be the primary point of contact for high-stakes customers: from non-technical ops teams living in spreadsheets to deeply technical stakeholders, often under real time pressure (live migrations, sales deadlines, post-acquisition cleanups), where data accuracy and clear communication are non-negotiable.
Hungry & scrappy: You like hard problems, long hours, and tangible impact.
Glass‑chewer: Ambiguity and gnarly data sets energize you. You know what the mission is and that we’ll get you where you want to be
Technical literacy: At least 1 year of software development experience. Languages are not important, but you must be comfortable writing and modifying scripts, debugging technical and data-related customer issues, reasoning about APIs and data models, and dissecting ambiguous data requirements.
Customer‑obsessed communicator: You can translate between business, ops, and engineering in real time.
High‑ownership operator: You run toward fires and stay until they’re out.
NYC‑based (or willing to relocate): You believe speed and trust compound in person.
Bonus: you have experience with browser/web automation tooling