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Forward Deployed Engineer

Talkdesk
2 days ago
On-site
Portugal

About the Role

The Forward Deployed Engineer (FDE) is a critical, hands-on-keyboard role at the heart of our AI go-to-market strategy. As an FDE, you will be the technical special forces for our most strategic sales opportunities. Your mission is to make the power of Talkdesk's Agentic AI platform tangible by designing and building sophisticated, custom proofs-of-concept (POCs) and trials for our existing and prospective customers.

You are a unique blend of a creative software engineer, a customer-obsessed solutions architect, and a compelling product evangelist. You will work side-by-side with our sales and solutions engineering teams to bridge the gap between complex business challenges and real, working AI-powered solutions. This role is perfect for a builder who thrives in a fast-paced, customer-facing environment and wants to be at the forefront of the AI revolution in Customer Experience Automation.


Responsibilities

  • Collaborate and Architect: Partner with the Solutions Engineering and Sales teams to deeply understand customer pain points and design high-impact POCs that showcase the unique value of our Agentic AI platform.
  • Build and Deploy: Take the lead on the hands-on development of bespoke POCs. You will write clean, efficient code and leverage Talkdesk and 3rd-party APIs and SDKs to build working prototypes, custom integrations, and compelling demonstrations.
  • Solve Technical Challenges: Act as the primary technical expert on our AI capabilities during the pre-sales cycle. You will confidently address deep technical questions from customer engineers and architects, overcoming objections and securing the "technical win."
  • Present with Impact: Demonstrate the solutions you've built to a wide range of audiences, from C-level executives to engineering teams, clearly articulating the business value and technical advantages of the Talkdesk platform.
  • Influence the Product: Serve as a critical feedback loop between the market and our internal teams. You will channel insights from your customer engagements directly to our Product and Engineering organizations to help shape the future of Talkdesk and our Customer Experience Automation platform. 


Who You Are

We're looking for a highly motivated individual who is passionate about both technology and customer success.


Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • 3+ years of hands-on experience in a technical role (engineering, presales, or applied AI).
  • Hands-on experience building and deploying AI agents (ideally in production environments).
  • Proficiency in prompt engineering and multi-agent system design best practices.
  • Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
  • Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
  • A true AI native—you understand how to work with foundation models, RAG, LLM orchestration, and AI toolchains.
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
  • Entrepreneurial mindset: curious, adaptable, and eager to experiment.


Great to have:

  • A portfolio of projects (e.g., GitHub) that demonstrates your passion for building and your technical skills.
  • Knowledge of the Contact Center (CCaaS), Unified Communications (UCaaS), or Customer Experience (CX) industry is a plus.

 

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.