As a Forward Deployed Engineer (FDE), you are the technical bridge between lytra and our customers. You own the integration of lytra into customer environments. That means understanding our customers, their systems, building the connections, and ensuring they get real value from our platform. You'll work directly with service leaders and IT teams at manufacturing companies, translating their needs into working solutions.
This isn't a pure consulting role. You write code, debug integrations, and solve hard technical problems. But you also own the project: you set the plan, coordinate stakeholders, keep things moving, and make sure nothing falls through the cracks. You communicate with customers, understand their business context, and bring insights back to shape our product. When you see patterns across customer deployments, you feed those learnings into our core platform so every customer benefits.
Forward Deployed Engineer (FDE)
lytra
17 hours ago
Full-time
Remote
Germany
€60,000 - €80,000 EUR yearly
About the role
You will be working on
- Own customer deployments end-to-end: you plan, coordinate, and drive each go-live — managing timelines, stakeholders, and dependencies to make every rollout a success
- Run customer communication: lead technical workshops, onboarding sessions, and status check-ins with both IT teams and service leadership
- Support sales in identifying technical needs and scoping what it takes to get each customer's service process to the next level
- Technical problem solving: add connectors, configure data pipelines, and work closely with customer IT to make integrations land smoothly
- Integrate customer feedback: contribute directly to the product or act as the customer's voice internally, turning field learnings into platform improvements
We're looking for
- Experience: Work experience in a technical role involving customer-facing work like solutions engineering, technical consulting, implementation engineering, or similar. You've shipped integrations that real users depend on.
- Technical Skills: Strong tech understanding. Experience with APIs, relational databases, and at least some familiarity with cloud infrastructure and Microsoft Windows. You can read logs, write queries, and debug distributed systems.
- Communication: Fluent German is essential for customer interactions. Strong English for internal collaboration and documentation. You can explain technical tradeoffs to non-technical stakeholders without losing accuracy.
- Ownership Mentality: You take responsibility for outcomes, not just tasks. When something isn't working, you fix it or escalate clearly. You don't need someone to tell you what to do.
- Adaptability: Startup environment means priorities shift. You're comfortable with ambiguity and can make reasonable decisions without perfect information.
- Availability: You want to work in-person in our Munich office with 2 day/week remote possible
We offer
- €60k - €80k + equity
- Fast career advancement opportunities as one of the first employees in a rapidly growing startup
- A progressive, ambitious and empowering team that sees their work as more than “just another job”
- Employee benefits such as the Deutschlandticket and Wellpass
- An amazing and well equipped office next to Olympiapark, best-in-class hardware (MacBooks, etc.) and access to any tool you need
About us
We’re building the AI operating system for manufacturing service teams.
The service business offers manufacturing companies a major strategic opportunity: it can contribute up to 50% of revenue and is also characterised by significantly higher margins than new business. To tap this potential in the long term, scalable processes and the effective use of existing product and process knowledge are crucial.
Our AI operating system for manufacturing service enables the automation of service processes such as ordering spare parts, planning on-site visits by service technicians or answering technical questions. Our AI agents are end-to-end integrated into the customer's IT systems and based on existing expert knowledge. As a result, service employees can focus on the truly complex cases, and processing times for customers are significantly reduced.
Working at lytra means:
The service business offers manufacturing companies a major strategic opportunity: it can contribute up to 50% of revenue and is also characterised by significantly higher margins than new business. To tap this potential in the long term, scalable processes and the effective use of existing product and process knowledge are crucial.
Our AI operating system for manufacturing service enables the automation of service processes such as ordering spare parts, planning on-site visits by service technicians or answering technical questions. Our AI agents are end-to-end integrated into the customer's IT systems and based on existing expert knowledge. As a result, service employees can focus on the truly complex cases, and processing times for customers are significantly reduced.
Working at lytra means:
- A progressive, ambitious and magic team: Your future colleagues include top graduates, pre-college attendants, ex-founders and come from places such as Amazon, BMW, Mercedes-Benz, Personio, TUM, Sorbonne, etc. We care about, trust and support each other and invest deeply in your personal growth as your mentors, teammates, and friends.
- The best possible work environment: A modern office next to Olympiapark, MacBooks, benefits such as Wellpass and the Deutschlandticket and every tool you need to excel at your work. And of course, the best colleagues you could image: We make sure that fun is at the heart of everything we do.
- A fast-paced, high-ownership environment: We are backed by one of Germany’s leading VCs and are growing fast. If you thrive in an environment with flat hierarchies, fast decisions and high ownership, lytra is for you.
- Real-world impact: We build and ship software that helps the backbone of the German economy to solve a massive problem, unlock new revenue streams, and become competitive again.
- Building a company: As an early team member, you will have a direct, lasting impact on our culture, technology, and product. Joining us offers you immense rewards: ownership, financial upside, and the unique opportunity to learn and build something extraordinary from the ground up.
- Etienne has an academic background in mechanical engineering and innovation management. He has worked at industry leaders such as BMW or Mercedes-Benz and successfully founded Spreadly before starting lytra.
- Benedikt has an academic background in computer science and media, as well as AI and was lead software engineer and one of the first employees at iAtros. In this role, he was instrumental to the company’s successful exit to Avi Medical.