Forward Deployed Engineer (FDE) (m/f/d)
BliroAbout Bliro
At Bliro, we are creating the only AI Assistant enterprise revenue teams need. To achieve that we build, customize and deploy AI agents that automate the manual work inside those revenue teams.
That work includes:
Detailed customer visit preparation using voice-to-voice phone agents
Post processing agents inside the customer's internal systems (mostly CRM and ERP)
Sales Coaching agents
Revenue forecasting agents
and much more
We work with large enterprise customers running complex systems like SAP Sales Cloud, MS Dynamics, Salesforce and custom CRM environments. Making AI truly valuable in these environments requires more than a generic SaaS product - it requires deep technical customization, integration, and product evolution.
That’s where you come in.
❓ About the Role
As a Forward Deployed Engineer (FDE), you operate at the intersection of engineering, AI, and enterprise reality.
You join complex enterprise onboardings and work directly with customers to:
Understand their workflows and system landscape
Integrate Bliro deeply into their CRM and tool stack
Customize AI agents and automations to their specific needs
Eliminate manual work through smart, scalable solutions
You are not a consultant.
You are not a commercial account owner.
You are a business engineer deployed at the edge of the company - turning real-world enterprise complexity into scalable product capabilities.
You will operate as part of a pooled technical expert team across multiple enterprise accounts and play a key role in evolving Bliro’s agent and integration capabilities.
🧑💻 What You’ll Do
Enterprise Customization & Integration
Build and configure integrations with systems like SAP Sales Cloud, MS Dynamics, Salesforce and other enterprise tools
Work with APIs, data flows, and automation logic
Write Python scripts, complex AI prompts and implement custom solutions where needed
Ensure high integration coverage and reliable CRM/ERP data ingestion
AI Agent Customization
Translate business workflows into agent logic and prompt configurations
Improve automation coverage of manual tasks
Iterate on AI analytics, coaching logic, and AI outputs based on real customer feedback
Product Evolution
Identify recurring enterprise needs and translate them into scalable product features
Actively shape the roadmap for agents, integrations, and automation capabilities
Work closely with Product & Engineering to upstream solutions
Cross-Functional Collaboration
Partner with Customer Success during enterprise onboardings
Operate independently on technical execution while keeping stakeholders aligned
Support Sales with technical feasibility when needed
🔨 What Makes You a Great Fit
Strong Technical Foundation (1–3 years experience)
Background in Computer Science, Business Informatics, Industrial Engineering or similar from a top-tier technical university
Experience working with APIs and system integrations
Solid Python skills (SQL is a plus)
Comfortable working hands-on with real production systems
AI & Automation Curiosity
Interest in AI prompting, agent systems, and workflow automation
Ability to translate business requirements into technical logic
Excited about turning manual enterprise processes into automated agents
Customer-Obsessed Problem Solver
You genuinely enjoy understanding how companies operate
You can bridge business and engineering worlds
You take ownership and drive solutions independently
Builder Mentality
You prefer shipping working solutions over writing slide decks
You think in scalable systems, not one-off hacks
You want your work to influence the core product
📍 Location
Munich-based role.
Close collaboration with our sales, CS, product and engineering teams, who are all on site.
Englisch (C2) needed. German (C2) is a strong plus.