DescriptionKey Responsibilities
1. Deployment Engineering
- Lead the end-to-end technical implementation of the Agentic platform in enterprise environments.
- Design and build robust integration pipelines, connecting customer data sources, APIs, and systems of record to the platform.
- Deploy and scale machine learning models in production, ensuring performance, reliability, and monitoring.
- Automate deployments using CI/CD pipelines, infrastructure-as-code, and container orchestration (Docker, Kubernetes).
2. AI Platform Integration & Optimization
- Implement custom extensions, SDKs, and APIs to adapt the platform to customer-specific use cases.
- Build tools, scripts, and microservices to handle data preprocessing, feature engineering, and real-time inference.
- Optimize model serving, caching, and resource allocation for low-latency, high-throughput environments.
3. Reliability, Security & Compliance
- Architect solutions that meet enterprise-grade standards for resilience, observability, and scalability.
- Ensure deployments adhere to security best practices (encryption, identity management, network security).
- Navigate compliance requirements such as SOC2, HIPAA, GDPR, and customer-specific regulatory constraints.
4. Engineering Leadership & Technical Escalation
- Serve as the senior technical lead on customer deployments, resolving complex engineering challenges.
- Partner closely with customer engineering teams to embed the platform into production workflows.
- Provide critical field feedback to product and core engineering teams on performance, scaling, and enterprise integration needs.
5. Enablement & Knowledge Sharing
- Create reusable deployment templates, automation scripts, and playbooks to accelerate future projects.
- Mentor other Forward Deploy Engineers on advanced deployment patterns, DevOps practices, and ML systems engineering.
Qualifications
- Engineering Expertise
- 10+ years in software engineering, infrastructure engineering, or applied ML engineering.
- Strong proficiency in Python, TypeScript/JavaScript, or other backend languages.
- Experience deploying systems on cloud platforms (AWS, GCP, Azure) using Kubernetes and serverless frameworks.
- Deep understanding of API design, distributed systems, and data engineering workflows.
- Hands-on experience operationalizing ML models in production (TensorFlow, PyTorch, Hugging Face, or custom inference engines).
- DevOps & Infrastructure
- Strong background in CI/CD pipelines, infrastructure as code (Terraform, Helm, Ansible).
- Skilled in setting up monitoring, observability, and alerting (Prometheus, Grafana, ELK, Datadog).
- Familiarity with performance profiling, scaling strategies, and SRE principles.
- Security & Compliance Awareness
- Knowledge of enterprise SaaS security models (SSO, RBAC, encryption, API security).
- Experience working in environments subject to compliance frameworks (SOC2, HIPAA, GDPR).
- Soft Skills
- Excellent debugging and problem-solving in high-pressure deployment environments.
- Strong communication with technical stakeholders (engineering teams, architects, CTOs).
- Comfort working in fast-moving, ambiguous situations with minimal guidance.