Lead Forward Deployed Engineer
TaktileAbout Us
At Taktile, we are at the forefront of enabling millions of critical, data-driven business decisions around the world every day. Our AI-powered decision engine empowers businesses to automate and scale high-stakes decision-making with precision. Trusted by leading fintechs and banks globally, our product is integral to expanding access to credit, preventing fraud, combating money laundering, and tackling a wide range of other complex challenges. We've been named category leader in Decision Management Platforms multiple times and this is only the start!
Taktile is run by a global team based in Berlin, London and New York City. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our backers include Y Combinator, Index Ventures, Tiger Global and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog and UiPath. You'll be working with operators that scaled companies to IPO, venture capitalists, experts from traditional banking and former consultants.
As a Lead Forward Deployed Engineer, you’ll help transform how our customers make critical business decisions by onboarding them onto Taktile and ensuring they get real value from our platform. Acting as a trusted advisor, you’ll support customers in reaching their goals and maximizing Taktile’s impact.
If you’re passionate about tech and AI, and have experience with Python, SQL, and REST APIs, you’ll thrive here. This role is also open to fresh graduates.
What You'll Do as Lead Forward Deployed Engineer
Lead and manage onboarding projects from start to finish, delivering an outstanding customer experience and ensuring clients achieve rapid time to value with Taktile.
Apply your problem-solving skills, creativity, and technical expertise to build impactful solutions on the Taktile platform. Your day could include designing solution architectures that address customer needs, develop decision logic and AI agents for complex business challenges, and collaborate closely with key customer stakeholders to ensure successful outcomes.
Partner with Taktile’s product management team to transform your insights from customer interactions into actionable product improvements, directly shaping the evolution of Taktile’s product roadmap.
You play a key role in scaling the forward deployed engineering function by creating reusable resources, best practices, and tools that share your expertise and drive organizational growth.
You actively coach and mentor junior Forward Deployed Engineers, supporting their development and success.
About You
You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
You excel at planning and managing project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile.
You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.
You are curious and customer-centric. You enjoy learning about our customers’ businesses and helping them solve challenges.
You are creative and proactive - you’re always looking for ways to stand out with customers.
You have strong technical background, preferred in fields in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
You possess a strong understanding of REST APIs. You have excellent knowledge of Python and SQL.
You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team.
You have excellent written and spoken English.
Ideal Qualifications (but not required)
You have 6+ years of experience as a Forward Deployed Engineer, Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company (e.g. internships).
You have experience in building AI applications.
You have experience in applying and optimizing statistical and machine learning models to solve business problems.
You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).
You are fluent in Spanish and/or Portuguese.
What We Offer
Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
Make an impact and meaningfully shape an early-stage company.
Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
Receive a top-of-market equity and cash compensation package.
Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
Use the equipment of your choice including meaningful home office set-up.
Our Stance
We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.