Solutions Consultant / Forward Deployed Analyst

Company Overview

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Pulsar Group portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

The role of “Solutions Consultant” is to provide support to our Enterprise clients by creating and, as needed, delivering exciting and engaging platform demonstrations and proposals for prospective clients. This entails developing solutions to address a client’s business objectives using social data; and demonstrating the insights, data-sets and solutions we can provide via Pulsar Platform. You’ll explore different ways we can help the client, create content to showcase our work to the client, and ensure new business is won. You'll be working with global enterprise organisations from multinational FMCGs, government departments, world-leading banks, the best in media & Entertainment and the biggest marketing agencies in the world.

You will also ensure that solutions and proposals encourage and facilitate the clients to create renewable/repeatable revenue.

Key Responsibilities

ROLE SPECIFICATIONS

• Provide Solutions Consultancy support to support the creation of proposals for our Enterprise Business Development leads, often in the form of a PowerPoint/Google Slides deck (if applicable), to demonstrate the data and insights available through Pulsar

• Evaluate key commercial needs of a clients and potential clients and how we can support them to develop solutions to address a client’s business objectives using social data, using the Pulsar Platform

• Ensure that the data we present to a client is relevant to their needs

• Demonstrate to the client using presentations, data sets and reports, how we would speak to their specific objectives and deliver on their project/brief

• Build out example reports, dashboards and relevant content (data-sets) to support pitch decks

• Proactively explore how we can create insights and proposals which would encourage a client to purchase repeatable and renewable packages

• Work with Commercial and Account Management teams to support the provision of a tailored, life-like experience of the platform pre-sale

• Support the RFP and tender processes, including compiling certain parts of the response but specifically building out a custom demo site to support the pitch

• Interpret the customer brief and objectives and turn this into complex Boolean queries to be setup in demo sites pre-sale

• Provide accurate estimations on data allowances to help inform pricing

• Join live sales calls and in-person meetings to support as needed

• Work proactively to increase the likelihood of sales conversation, total order value and the long-term health of the client accounts, by improving the quality and uniqueness of our proposed solutions to clients

• Present complex concepts in clear and simple way to clients, ensuring our materials are of the highest quality

• Once a client has been won, distill your knowledge gained during the pitch process into a straightforward action plan with internal teams, so they can support and onboard the client

• Maintain and deliver agentic workflows

• Use CRM to log activity relating to sales processes and customer engagement.

• Use LLMs to create bespoke agentic workflows that drive high efficiency in insight generation and report building

• Leverage the latest technologies to come up with new and exciting ways to derive insights from our existing datasets

• Be at the forefront of product knowledge and be an early adopter of new functionality

• Leverage Pulsar’s API to advise clients how they can integrate and use our data in other environments, e.g. data warehouse, proprietary agents, etc.

KEY PERFORMANCE INDICATORS

• Consistently delivering support to key clients

• Helping on new business deals that deliver revenue

• Ensuring enterprise accounts renew and grow

• Develop an expertise in solutions consultancy support to become the internal lead for a chosen brief-type (i.e. network analysis, ad-buying strategies, marketing personalization etc.).

All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Profile

• 2:1 Degree or above

• Confident user of technology and software tools

• A passion for tech as an enabler in driving brilliant customer experiences

• High degree of analytical skill within the interpretation of evidence/data to form an insights narrative

• Ability to think creatively, problem solve, and effectively communicate and present ideas in an articulate manner

• Attention to detail, a keen eye for design, and a whizz at Powerpoint/Google Slides

• Experience working with social data is advantageous.

• Knowledge of Python or GraphQL APIs would be advantageous

• Any additional languages beyond English would be beneficial but not essential

• Passion for LLMs and agentic workflows, with a basic understanding of how LLMs work would be preferential

We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

Benefits

• Base salary up to £35,000 dependent on experience, plus OTE commission of up to £25,000 per annum

• 25 days holidays + 8 public holidays

• Day off on your birthday

• Hybrid working (2-3 days a week in the office)

• Up to 4x salary Life Assurance

• Opt-in Private Healthcare

• Access to self-paid Dental Insurance

• Other benefits such as Perkbox (for discounts), Cycle Scheme, Season Ticket Loans, a Workplace Nursery scheme and SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services).