Role: Deployment Strategist
Location: San Francisco, CA (hybrid, with customer travel)
Industry: AI / Supply Chain Technology
Firm Style: High-growth, VC-backed startup
Role Overview
As a Deployment Strategist, you’ll sit at the intersection of strategy, product, and client success—helping customers unlock the full potential of the company’s AI platform. You’ll partner directly with users and decision-makers to understand their needs, translate insights into solutions, and shape how the technology is applied to their most critical business challenges.
You’re a Great Fit If You:
- Have a strong intuition for how software can solve real-world problems.
- Excel at communicating with both technical and non-technical audiences.
- Enjoy working hands-on with customers—from frontlines to executives.
- Thrive in fast-moving environments and are comfortable with ambiguity.
- Love diving into messy data and complex systems to bring clarity and structure.
- Are energized by helping organizations operationalize and scale new technology.
Your Responsibilities:
- Partner with customers to understand workflows, goals, and pain points—often embedding directly with their teams.
- Collaborate with Forward Deployment Engineers to scope, prototype, and deliver solutions using the company’s AI platform.
- Identify and interpret key datasets that drive customer decision-making and integrate them into scalable pipelines.
- Design and refine workflows that solve meaningful problems and scale across functions.
- Lead onboarding and training to ensure user adoption and long-term impact.
- Present findings and strategies to stakeholders—from operators to executives.
- Drive customer expansion by identifying new use cases and shaping account growth.
Where You’ll Make an Impact:
- Act as a trusted partner to enterprise clients, translating their operational challenges into tailored AI solutions.
- Shape the future of how global logistics organizations adopt and scale AI.
- Influence product direction through direct feedback from customer use cases.
- Build scalable playbooks for deployment and adoption as the company enters its next phase of growth.