Forward Deployed Engineer

With a strong early technical team in place, we're looking to add a forward deployed engineer to help us add and go deeper with customers.

 

Your role will be in partnering with Alex Klarfeld, the CEO/Founder, in managing outreach, building demos, onboarding new customers, iterating with the engineering team on product feedback, and closing deals.

 

Mission

To attract net new customers through demos, qualify and gather requirements from prospects, implement integrations for new prospects and manage active customer engagements, so the company can:

• Grow the top of funnel by demonstrating the product through demos
• Gather requirements and help qualify prospects on sales calls
• Drive the sales process by auditing new integration requests and using this to qualify customers
• Implement new integrations using Supergood tooling, and take learnings from implementation to shape the product roadmap
• Manage customer roll-outs, ongoing support, and net new integrations

Competencies

• Technically Adept: You exhibit a high understanding of technical concepts that helps establish trust from prospects and customers, ensuring the product delivered will be high quality.
• Crazy Creative: You have a never ending supply of wild and crazy ideas to help showcase the product in an interesting way, or solving customer problems in a creative way.
• High Level of Ownership: You're constantly and neurotically monitoring every single customer deployment, proactively identifying issues before customers even notice them.
• Run through walls: You come up with creative solutions to very strange problems. You're comfortable working in a non-intuitive problem space such as reverse engineering, and know how to push towards success regardless of the resistance.

Requirements

• 1-3 years of years of experience in consulting, early-stage sales, or growth-focused roles at large companies
• Ability to engage and build relationships with customers of all types on a technical level
• Interest and ability to build from zero to one, and be a self-starter
• Has tinkered with modern LLM and AI tools and understands their capabilities, and more importantly, their limitations
• Experience in environments with high velocity of iteration and shipping
• Based in San Francisco, CA and willingness to work in-person five days a week

Benefits

• Competitive salary and generous equity compensation
• Medical, dental and vision insurance
• Daily lunch and coffee / snacks / beverages