❌ This Role Is Not for You If…
- You prefer to work in isolation rather than coordinating across multiple teams
- You get frustrated by fast-changing environments and shifting priorities
- You see onboarding as a checklist task instead of a critical relationship-building process
- You’re uncomfortable working directly with clinics, physicians, and staff in a client-facing capacity
- You’d rather wait for instructions than proactively flag issues or suggest improvements
✅ What You’ll Do
Project Coordination
- Support the end-to-end onboarding of new clinics and operational rollout
- Help manage project timelines, task assignments, and follow-ups
- Assist in organizing kickoff meetings, status check-ins, and stakeholder updates
- Track progress and escalate issues when needed to keep projects moving
Implementation Support
- Work with our Product and Ops teams to gather technical requirements and document workflows
- Support testing of integrations (billing, EHR, accounting systems) and ensure clinic data is set up correctly
- Assist in quality assurance and product readiness checks prior to go-live
Communication & Documentation
- Maintain clear, timely communication with both internal teams and external clinic staff
- Create and update documentation, trackers, and status reports
- Help prepare training materials and onboarding guides as needed
Post-Launch Follow-Up
- Collect feedback from clinics after launch and document improvement opportunities
- Ensure that clients are transitioned smoothly to Meroka’s support team
🧠 We’re Looking For Someone Who…
- Bachelor’s degree or equivalent experience
- 2+ years of relevant experience in project coordination, operations, healthcare support, or SaaS onboarding
- Strong organizational skills and attention to detail
- Great communicator—comfortable interacting with both internal teams and external clients
- Interest in healthcare operations and a desire to grow into a project or implementation management role
- Adaptable, proactive, and excited to learn in a fast-moving environment
💰 What We Offer
- Competitive Compensation, depending on experience
- Health benefits, retirement savings matching and unlimited vacation
- A mission-driven, purpose-led role with creative freedom
- Ownership of your area: this is not a siloed role
- A fast-moving, kind, and ambitious team that values thoughtful, useful work
- Opportunities to grow into a larger leadership role across partnerships and operations
🌍 Additional Notes
- This role is an opportunity for frequent travel across the USA for in-person onboarding, training, and enablement support. All travel will be coordinated and supported by the Meroka team.
📣 How to Apply
- Please send us either your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.