About us

Our mission at Credal is to harness frontier AI for everyone building a better future.

We accelerate the most complex, sophisticated operations of the most impactful institutions, while weaving security and governance into every part of our product. Our users include the HHS, MongoDB, Comcast, Lattice, Wise, Checkr, and incident.io among others.

About the role

We’re looking for a founding deployment strategist to own and evolve our customer success story. What you'll do:

• Own customer success end-to-end: growing customer relationships, defining playbooks & processes (e.g., onboarding, training, enablement, renewals, expansions), building metrics to evaluate product impact & engagement, and scaling it all up as we continue rapidly expanding our customer base

• Engage directly with existing customers and our engineering & GTM teams to distill product feedback, remediate support issues, and proactively track adoption & retention in a data-driven way

• Develop a deep understanding of our customers’ use cases and business objectives, to ensure our products are providing the highest possible impact for their most complex and critical workflows

• Shape our product roadmap by being the greatest advocate for our customers: identifying, synthesizing, and proactively communicating themes among threads of feedback across our entire customer base

You’ll join a team of Thoughtful Doers™ from places like Palantir, Google, Meta, Uber, Cruise, and Goldman Sachs.

About you

You might be a great fit if you’re an empathetic, mission-driven problem-solver who excels at communication. Who you are:

• Eager to join our mission of bringing Frontier Intelligence to the industries and institutions that matter the most to human welfare - e.g., healthcare, government, financial infrastructure

• Customer focused and empathetic - you listen and deeply care about customers’ needs, challenges, and dreams, and will be their voice

• Strong communication & interpersonal skills - able to flexibly tailor comms to diverse audiences in a clear, concise, and compelling manner - people love working with you :)

• High-ownership - owning things (projects, outcomes, customer unlocks) from ambiguous start to clean finish

• Thrives in fast-paced environments - biasing towards action, not waiting for other people to tell you what to do or how to solve a problem

• Ideally familiar with AI tech and its applications, with some technical experience

We encourage you to apply even if you don’t perfectly match this description but believe you would be a good fit with our values and culture. We embrace driven people who may not fit the mold or check every box.

Benefits and work environment

• Medical (incl HSA options), vision, dental insurance

• Weekly team dinners, fun offsite events

• Unlimited PTO

• In-person at our big office in Dumbo with stocked kitchen and views of the bridge 🙂

Interview process

• Intro conversation with COS

• Short takehome (we won’t make you make slides)

• Onsite with GTM team and to meet the rest of our team

• References

More about us

We’ve built the industry’s easiest-to-use and most secure RAG platform with configurable agents for custom AI workflows. Use cases span countless domains, including: KYC, AML, Healthcare regulation, climate standards setting, cybersecurity, sales, HR, IT, and customer support.

• Cultural principles

• Team of 12 with 7 engineers

• 7-figure ARR

• No Enterprise Customer has ever churned, >100% NRR

• Product docs, case studies, blog, podcast