A fast-growing, well-funded software company (15-person team, $20M raised) is hiring a Forward Deployed Engineer to lead the implementation experience for early-stage customers. This role sits at the intersection of customer success, infrastructure engineering, and product feedback.
You’ll work directly with engineering teams at high-impact clients to deploy the platform in production environments, helping transition from pilot phases to full-scale adoption. You’ll be solving technical integration issues in the field and collaborating closely with product and engineering teams to shape the future of the platform.
Work hands-on with customers to implement and deploy the company’s software in their environments.
Act as the primary technical contact during onboarding and early use.
Troubleshoot and resolve integration issues across cloud platforms, monitoring tools, and deployment pipelines.
Develop ad hoc solutions for unique customer environments and configurations.
Channel feedback into the product roadmap in collaboration with internal teams.
Build internal tooling and improve onboarding workflows.
Salary: $180,000 – $220,000
Equity: Competitive
Visa Sponsorship: Available
Location: In-person at a modern office in Chelsea, NYC
Healthcare: Comprehensive coverage
401(k): Included
Perks:
Citi Bike membership
Gym stipend
Paid house cleaning
Quarterly off-sites